Privacy Policy

1. Information We Collect

We collect information at two distinct stages of your interaction with us:

A. Through the Website (Online Request)

When you fill out a booking request form on our website, we collect:

• Full Name: To identify the primary driver.
• Phone Number: To contact you for booking confirmation and coordination.
• Email Address: To send you the booking request details and confirmation codes.

B. During the Verification & Delivery Process

To finalize the rental agreement and verify your eligibility, we collect:

• Driver's License: A photo or copy of your valid license.
• Identity Document: A photo or copy of your National ID Card or Passport.
• Vehicle Photos: Photos of the vehicle (including condition and fuel level) taken at the time of delivery and return, which may include the customer in the frame for verification purposes.

2. How We Collect Your Data

• Direct Interaction: You provide your contact details directly through our booking form.
• Direct Communication: Our team will request copies of your documents via secure communication channels (such as WhatsApp or Email) after you submit a request.
• In-Person: Photos of documents are taken or verified by our representative at the time of vehicle delivery.

3. Purpose of Data Processing

We use the collected data specifically for the following purposes:

• Booking Management: To process, verify, and confirm your car rental request.
• Identity Verification: To ensure the driver meets the legal and agency requirements for renting a vehicle.
• Contract Preparation: To prepare the formal rental agreement required by Moroccan law.
• Safety & Compliance: To handle traffic violations, accidents, or legal disputes that may occur during the rental period.

4. Data Security and Storage

We implement strict security measures to protect your personal data:

• Access Control: Access to your personal documents is strictly limited to authorized personnel who need the information to manage your rental.
• Confidentiality: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
• Digital Protection: We use secure systems to store any digital copies of your documents to prevent unauthorized access or leaks.

5. Sharing of Information

Your information is kept confidential and is only shared in the following limited circumstances:

• Legal Requirements: If requested by law enforcement or government authorities (e.g., in case of a traffic accident, fine, or police inquiry).
• Insurance Providers: To process insurance claims in the event of an accident or damage to the vehicle.

6. Data Retention

We keep your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data once the rental contract and any associated legal obligations (like potential traffic fines) are concluded.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and improve the quality of services we provide to you.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help us remember your preferences, understand how you interact with our pages, and ensure the website functions properly.

Your Control: Cookie Consent Bar

When you first visit our website, you will see our Cookie Consent Bar at the bottom of the page. This gives you full control over which cookies you accept:

• Accept All – Click this button to consent to all cookie categories (analytics, marketing, preferences, and necessary).
• Reject All – Click this button to reject all non-essential cookies. Only necessary cookies will remain active to keep the website functioning.
• Customize – Click this button to open a detailed settings panel where you can individually enable or disable each cookie category (except necessary ones, which are always active by default).

You can change your cookie preferences at any time by clicking the "Customize" button on the cookie bar or by accessing the cookie settings link in our footer.

Essential vs. Non-Essential Cookies

Important Note: Necessary cookies cannot be disabled through our Cookie Consent Bar because they are essential for the website to work properly and for the booking process to function. If you choose to disable all cookies (including necessary ones) through your browser settings, certain features of our website may not function correctly, and the booking process may be affected.

How to Disable Cookies Through Your Browser

In addition to using our Cookie Consent Bar, you can also manage or delete cookies through your browser settings. Most browsers allow you to view and delete individual cookies, block third-party cookies, or clear all cookies when you close the browser.

Third-Party Cookies

Some cookies may be placed by third-party services we use, such as analytics providers (e.g., Google Analytics) or advertising networks. These third parties have their own privacy policies. However, you can manage these through our Customize options or your browser settings.

Contact Us About Cookies

If you have any questions about our use of cookies, please contact us at contact@carhire.ma or call 0630480935.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at: